Recertification

Why Recertify?

To retain the CCSP, CCST, CCSS, CMT, CFLM, CCSE, and CCSM designations, Customer Service Academy of Jamaica Ltd. (CSAJ) requires all designees to recertify every five (5) years by accumulating 60 points through various activities such as on-the-job experience, continuing education, instruction, research and publishing, membership in a national or international professional organization. Alternatively, the candidate can recertify by retaking the examination ("recertification by examination"). 

The following table discusses how to recertify through the Point System.

RECERTIFICATION POINT SYSTEM
(YOU NEED TO EARN AT LEAST 60 OUT OF 100 POINTS TO QUALIFY)

Category

Activity Points Specifics Documentation

1.
Professional Experience
(Maximum 50 points)
 

Full-time employment in field of expertise

10 points per year since certification

Designees must be in a qualifying position in area of expertise

A statement of employment verification from human resources plus a job description

       

2. 
Continuing Education
(Maximum 25 points)
 

Completion of higher level degree


Completion of a professional development seminar/workshop

10 points



5 points for each 10 hour period of contact

Must pass course



Must complete at least 15
hours in total

Copy of certificate




Copy of certificate specifying total contact hours

      

3.
Professional Involvement
(Maximum 12 points)
 


Association board member or officer


Industry advisor to educational institution

Participation in a career day program for educational institution

Member of industry-related professional association

5 points 



3 points



2 points



2 points

Acceptable professionally affiliated association


Must be an approved institution


Must be an approved institution


Acceptable professionally affiliated association

Statement of verification by association official


Statement of verification by association official


Statement of verification by association official


Statement of verification by association official

    

4.
Educational Service
(Maximum 13 points)
 

Author of publications

Instructor of course at approved institution

Guest Speaker at industry related event

5 points


5 points

3 points per occasion

Author or 
co-author or contributing


Industry related training

Presentation at least 30 minutes


Copy of publication



Verification from Industry

Verification specifying institution, topic and duration

[top]