Professional Certification Designations

Customer Service Trainer (CCST) - #02

The CCST designation is open to trainers who specialize in soft skills training.

About the Programme
The primary objective for earning the CCST designation is to raise the professional standing of qualified practicing trainers. The three-day (18 hr.) review session is designed to prepare these trainers to become more effective in such vital areas as identifying training needs, planning training, conducting training and evaluating training.

Steps in Obtaining Certification

 
Step 1 - Practical Experience Requirement 
Before applying for the CCST programme, you need to ensure that you meet the experience requirement set by CSAJ Board. The CCST designation is open only to practicing trainers who specialise in soft skills training. Candidates work through a job performance checklist with their supervisors. The CSAJ standards for ech area of performance are printed on the checklist, allowing candidates to practice the tasks and master the required skills.

Step 2 - Review Session
Once the 
candidate has met the practical experience requirement, he/she is now ready to prepare for the theoretical aspect of the certification. This is a three day review session that is designed to prepare these trainers to become more effective in such vital areas as identifying training needs, planning training, conducting training and evaluating training. An easy-to-use CCST Review Guide will be provided for each candidate prior to the review session to give them time to become familiar with the material.                                   

Step 3 - Theory Examination
The day after the three-day (18 hr.) Review Session is exam day. The exam will be three hours. It will be a multiple choice examination comprising 150 questions. Candidates would need to obtain a pass mark of at least 60% to be successful.

Step 4 - Certification
Certification will be granted to those candidates passing the examination. They will be awarded CSAJ's CCST designation. Candidates who fail will be given two more chances to re-sit the examination at a small cost.

Re-certification Programme
Once certified you will automatically be registered in a re-certification programme. Every five (5) years professionals will be re-certified based on professional accomplishments. You will be issued with a new lapel pin and certificate of designation.

What does the Certification Fee cover?
Fees include course materials, CSAJ lapel pin with appropriate designation, certificate for those who qualify and reach the 60% passing score, review session and examination session.

 

DOWNLOADS:

BROCHURE  | APPLICATION FORM | COURSE CONTENT DOMAIN | SKILLS VERIFICATION CHECKLIST

 
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