Books


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ISBN: 976-610-566-9
Publisher: Customer Service Academy of Jamaica Limited
Format: Paper; 204-pp

Quality Customer Care For the Caribbean is written specially for tertiary students in the Caribbean; and for managers, supervisors and line employees in the public and private sector. It is also essential reading for all those people who are interested in knowing about customer service. Eleven major topics in customer service are covered throughout the book.

Numerous exercises are to be found throughout the book. 


RELEASED IN SEPTEMBER 2003

Retail price: US$30.00

Orders may be faxed to (876) 906-0295 or E-mail this order form to csaj@cwjamaica.com

DOWNLOAD ORDER FORM HERE!!

 

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ISBN: 976-610-700-9
Publisher: Customer Service Academy of Jamaica Limited
Format: Paper; 152-pp
 

How to Become a World-Class Individual: 33 Strategies for Success has been hailed as a very powerful little motivational book. According to Butch Stewart, Chairman of the Sandals/ATL Group of Companies, Thirty-Three Strategies provides the anchor for everyone who wants to become a world-class individual. "It is a what-to-do and how-to-do-it guide to become a high self-esteem individual, an achiever ... ".

The companion How to Become a World-Class Individual: 33 Strategies for Success Workbook provides readers of Thirty-Three Strategies with application activities that will sharpen their focus and encourage a deeper insight into the strategies outlined in the book.

RELEASED IN JULY 2005

Retail price: US$11.00

DOWNLOAD ORDER FORM HERE!!


Orders may be faxed to (876) 906-0295 or E-mail this order form to csaj@cwjamaica.com
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ISBN: 976-610-702-5
Publisher: Customer Service Academy of Jamaica Limited
Format: Paper; 162-pp
 

Managing the Service Function is written especially for managers and supervisors who have an important function to perform on the job daily - that of managing and supervising the service function at the workplace. The book is also written for tertiary, business and hospitality students.

Managing the Service Function provides important information on the need for a common vision, shared across the organization, of customer behaviour, expectations and perceptions; employee behaviour, expectations, and perceptions; the role of motivation and reward; and the role of service standards in ensuring service consistency.

The book sets forth a series of guidelines for helping managers and supervisors to effectively manage the service function. It provides them with the tools, techniques and methodologies to systematically raise the level of service in their organization.

RELEASED IN JULY 2005

Available at CSAJ for: US$20.00

Orders may be faxed to (876) 906-0295 or E-mail this order form to csaj@cwjamaica.com

DOWNLOAD ORDER FORM HERE!!
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To place an order in Jamaica, please call:
(876) 754-3263 

E-mail: csaj@cwjamaica.com

You can order by mail using the forms. Please print out order form, complete it with a cheque or postal order made payable to:

CUSTOMER SERVICE ACADEMY OF JAMAICA LIMITED
P.O. Box 412
Kingston 8, Jamaica, West Indies
 

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