Certification

Fee Structure
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Fee Structure

 
Fees covers course materials, tuition, examination and registration 
These fees are applicable only to sessions held in Jamaica. All fees are in Jamaican dollars

Customer Service Professional
(CCSP)

The CCSP designation is open only to working professionals who interface with customers either face-to-face or over the phone.

The four-step process to gaining a CCSP includes a 3-day review session, a 3-hour theory exam, and certification. 

$90,000.00

Customer Service Trainer
(CCST)

The CCST designation is open only to trainers who train in soft skills.


The four-step process to gaining a CCST includes a 3-day review session, a 3-hour theory exam, and certification. 

$90,000.00

Customer Service Supervisor
(CCSS)

The CCSS is open only to working supervisors whose responsibility covers the supervision of the service encounter at the workplace.


The four-step process to gaining a CCSS includes a 3-day review session, a 3-hour theory exam, and certification

$100,000.00 		Customer Service Manager
(CCSM)

The CCSM designation is open to middle managers whose responsibility covers the management of the service encounter at the workplace.


The four-step process to gaining a CCSM includes a 3-day review session, a 3-hour theory exam, and certification.

$100,000.00
Customer Service Executive
(CCSE)
 
The CCSE designation is open only to senior managers whose responsibility covers service quality leadership - promoting and embedding the service culture at the workplace.
 
The four-step process to gaining a CCSE includes a 2-day review session, a 1-hour assessment, and certification.
 
$120,000.00

Master Trainer
(CMT)
 

The CMT designation is open only to seasoned trainers with seven (7) years or more experience.
 
The four-step process to gaining a CMT includes a 3-day review session, a 3-hour theory exam, and certification. 


$120,000.00

 

First Line Manager
CFLM)


The CFLM designation is open to supervisors who are desirous of gaining an internationally accredited designation that validates their status as effective supervisors.

The four-step process to gaining a CFLM includes a 3-day review session, a 3-hour theory exam, and certification.


$90,000.00

 

8. The Principles and Practices of Training (Train-the-Trainer)

This 5-day, 30-hour program is designed to hone the skills of trainers in the public and private sectors.
It is also for persons with no experience as a trainer, but desirous of becoming one.

The final evaluation is a 90-minute training session conducted by each candidate.

$100,000.00