Products

Instructor's Guide to Quality Customer Care for the Caribbean

Published in October 2004, The Instructor's Guide to Quality Customer Care For The Caribbean has become an invaluable tool for the many lecturers, instructors, and trainers who are using Quality Customer Care for the Caribbean as a teaching tool. The Instructor's Guide is an essential companion to the textbook if the instructor wants to excel at delivery.

Available only from CSAJ.

Available only to lecturers, instructors, and trainers who use Quality Customer Care for the Caribbean as a teaching tool.

Instructor's Guide to Managing the Service Function

Published in August 2005, The Instructor's Guide to Managing the Service Function has become an invaluable tool for the many lecturers, instructors, and trainers who are using Managing the Service Function as a teaching tool. The Instructor's Guide is an essential companion to the textbook if the instructor wants to excel at delivery.

Available only from CSAJ.

Available only to lecturers, instructors, and trainers who use Managing the Service Function as a teaching tool.
 

Instructor's Guide to How to Become a World-Class Individual: 33 Strategies for Success

Published in July 2006, The Instructor's Guide to How to Become a World-Class Individual: 33 Strategies for Success is used by lecturers, instructors, and trainers who are using How to Become a World-Class Individual: 33 Strategies for Success as a teaching tool. The Instructor's Guide is an essential companion to the motivational book if the instructor wants to excel at delivery.

Available only from CSAJ.

Available only to lecturers, instructors, and trainers who use How to Become a World-Class Individual: 33 Strategies for Success as a teaching tool.