Other Services
Description
CSAJ provides a host of other services for its clients and prospective clients. The following represents the services offered:
- Preparation of job descriptions
- Customer Satisfaction Surveys
- Employee Recognition Programs
- Management audits of small businesses
- Service Audits
- Corporate Retreats on Team Building
- Situation Analyses
- Conduct of Employee Focus Groups
- Conduct of Customer Focus Groups
- Training needs surveys
- Human Resource Audits
- Development of Customer Satisfaction Standards
- Preparation of Employment Guidelines for organizations
- Employee Satisfaction Surveys
- Preparation of Orientation Manuals for organizations
- Motivational speeches
- Preparation of employee manuals for organizations
- Establishment of HR departments for small to medium-size companies
- Mystery Shopper Programs
- Trainer-in-Residence Programs for organizations
- Curriculum development of Customer Service courses for colleges, traditional universities, and corporate universities
- Keynote Speeches
- The "Critical Friend" Program
- Delivery of Certificate Programs in Customer Service, Managing the Service Function, and People Management, in-house for organizations